FAQs
Which cart is for trash and which one is for recycling?
Use the blue cart for trash and the green cart for recycling. Make sure recyclables are clean and loose — never bagged.
When can I expect to receive my cart?
Please allow up to two weeks after your account setup for cart delivery. You’ll receive a notification once your service is scheduled.
When and where should I place my cart?
Place your carts within 2 feet of the curb by 6:00 a.m. on your collection day. Keep at least 3 feet of space between your trash and recycling carts and avoid blocking access with vehicles or stacked bags.
What if my trash wasn’t completely picked up?
If waste remains after pickup, call 512-930-5490. It may include items that are too heavy, oversized, or not accepted. We’ll help identify the issue and schedule a follow-up if needed.
My cart was tagged with a red notice. What does that mean?
A red tag indicates non-acceptable material was found in your cart. Review the tag for details, correct the issue, and call our team at 512-930-5490 if you need clarification.
My collection was missed. What should I do?
If your cart wasn’t emptied by 6:00 p.m., call 512-930-5490 the next business day. Our no-fault return policy allows for most missed collections to be resolved promptly.
I gave my credit card number over the phone — why did I get a past-due notice?
The card you provided during setup is used for a one-time initial payment only. To avoid future past-due notices, please register for Online Bill Pay and set up automatic payments through our secure portal here
Where can I find more information about Online Bill Pay?
Visit our Online Bill Pay FAQ page here
for setup instructions, payment schedules, and troubleshooting tips.
What recycling solutions are available for items such as batteries, tires, electronics, or paint?
These materials require special handling. Use the Earth911 database here
to locate drop-off centers near you for items not accepted in your curbside program.
What should I do if my cart is damaged or needs repair?
Report your issue through our Contact Us form or call 512-930-5490. Please include your service address and a description of the damage.
Can you pick up bulky items (furniture, appliances, etc.)?
Yes! Review our Bag Tag Program here
and call 512-930-5490 to schedule bulk item collection. Fees may apply depending on item type and location.
Do I need to bag my trash?
Yes — bagging your household waste keeps your cart cleaner and protects our team members from exposure to loose debris or odors.
Should I bag my recyclables?
No — please place recyclables loose in your green cart. Plastic bags and liners can jam sorting equipment and are not accepted.
What are the ACDI office hours?
Our customer service office is open Monday through Friday, 8:00 a.m. – 4:30 p.m.